Returns & Refunds
We want every Veeray experience to feel right. If something isn't, we're here to help.
Return eligibility
We accept returns on unused, unopened items in their original packaging within 14 days of delivery. Items must be free of scratches, chips or wear and include all original inserts and packaging materials. Because of the nature of glassware and barware, items showing any sign of use cannot be accepted for return.
Return window
You have 14 calendar days from the date of delivery to initiate a return. To start a return, email hello@veeray.in with your order number and the reason for the return. Requests made after the 14-day window will not be accepted, except where required by law.
Non-returnable items
Gift hampers that have been opened or assembled, sale/clearance items, and any product marked as final sale on the product page are not eligible for return or exchange.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@veeray.in with clear photos of the item and packaging. We'll arrange a free replacement or a full refund, whichever you prefer — no return shipping cost to you.
How to return an item
Email hello@veeray.in with your order number. We will confirm eligibility and share a return address. Please pack items securely, ideally in their original packaging, to prevent damage in transit. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Refund process & timing
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement.
Exchanges
We currently don't offer direct exchanges. If you'd like a different item, please return your original order for a refund and place a new order.
Who pays for return shipping?
For change-of-mind returns, the customer covers return shipping. For damaged, defective, or incorrect items, Veeray covers the cost.
How to contact Veeray
Email us at hello@veeray.in and we will get back to you within 1–2 business days.